The 10 Golden Rules of Customer Service

Follow these best practices to make better decisions and keep your customers happy.

Much of the conversation around customer service best practices revolves around tactics.

Use the customer’s name.

Thank them for their business.

Smile.

And, to be sure, that’s sound advice. We share a lot of tactics on this blog.

Tactics are great. They make us feel safe. When we come up against a customer service scenario that we know we have a tactic for, we think “great, I know exactly how to handle this.”

But what happens when you encounter a situation where you don’t have the right technique or script?

Read more - https://blog.groovehq.com/golden-rules

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